> For the complete documentation index, see [llms.txt](https://wiki.protectorscraft.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.protectorscraft.us/support/troubleshooting.md).

# Troubleshooting

If you encounter any issues while playing on the ProtectorsCraft network, try the following troubleshooting steps for each specific server or feature:

## General Connection Issues

* Check that your Minecraft version matches the server's version. ProtectorsCraft runs on versions 1.16 - 1.21 and supports both Java and Bedrock editions.
* Verify that you have a stable internet connection. You can test your connection by visiting a website or running a speed test.
* Ensure that the server is online and not undergoing maintenance. Check our Discord server or website for any announcements regarding server status.
* If you're using a firewall or antivirus software, add Minecraft and ProtectorsCraft to the allowed list or temporarily disable the firewall/antivirus to test if it's causing the issue.
* Try connecting to the server using a different network (mobile data instead of Wi-Fi) to isolate potential network-related problems.

## Survival Server

### Claim-Related Problems

* If you're unable to claim land, ensure you have enough claim blocks. You can check your available claim blocks using `/claimlist`.
* Verify that the area you're trying to claim doesn't overlap with another player's claim or a restricted area (e.g., spawn, warps, event areas).
* If you've recently purchased claim blocks and they haven't been added to your account, try relogging or contacting a staff member for assistance.

### Custom Enchantment Issues

* Double-check that you have the required materials and XP levels to apply the enchantment.
* Verify that the enchantment is compatible with the item you're trying to enchant.
* If the enchantment isn't working as expected, try removing and reapplying it using `/ce`.
* Check that you haven't exceeded the maximum number of custom enchantments on the item (default is 6, up to 8 with slot upgrades).

## Prison Server

### Mine and Rankup Problems

* Ensure you're in the correct mine for your current rank. You can check your rank using `/ranks`.
* If you're unable to rankup, verify that you have enough money. Use `/balance` to check your balance and `/rankup` to see the cost of the next rank.
* If you believe you have enough money but still can't rankup, contact a staff member for assistance.

### Gang and PvP Issues

* Make sure you've been invited to and have accepted a gang invitation before attempting to access gang features.
* If you're unable to join a PvP event or arena, check that you meet the requirements (e.g., minimum rank, entry fee).
* If you encounter a bug or exploit during PvP, report it to staff immediately using `/report`.

## Gens Server

### Generator Problems

* Make sure you've placed the generator on your plot and not in a public area or another player's plot.
* Check that the generator is powered correctly and has space around it for items to spawn.
* Verify that you're within the range of your generator. You need to be within a certain block radius for the generator to function.
* If the generator appears to be working but you're not receiving items, ensure your inventory isn't full.

### Prestige and Booster Issues

* If you're unable to prestige, ensure you've reached the maximum generator tier and have enough in-game money.
* Check that any purchased boosters are still active. You can view your active boosters in the server store or by using `/boosters`.
* If a booster isn't working as expected, try relogging or contacting a staff member for assistance.

## Creative Server

### Plot and WorldEdit Problems

* Verify that you're building within your allocated plot and not in a public area or another player's plot.
* If WorldEdit commands aren't working, ensure you have the appropriate permissions for your rank.
* Check that you're using the correct syntax for WorldEdit commands. You can find a list of commands and their usage on the official WorldEdit wiki.

### Performance and Lag Issues

* Minimize the number of entities (e.g., items, mobs) in your area by clearing drops and using spawners responsibly.
* Avoid using excessive redstone or creating complex redstone machines that can cause lag.
* If you're experiencing client-side lag, try optimizing your Minecraft settings, updating your graphics drivers, or allocating more RAM to Minecraft.

## Discord Integration

### Rank Sync Issues

* Ensure that you've properly linked your Minecraft account with your Discord account using the `/discord link` command in-game.
* If your rank hasn't updated on Discord after purchasing a rank upgrade, try unlinking and relinking your account, or contact a staff member for assistance.

### Chest Shop Alerts Problems

* Verify that you've enabled chest shop alerts for your account using `/chestshop discord` in-game.
* Check that you have the necessary permissions in the ProtectorsCraft Discord server to receive chest shop alerts.
* If you're not receiving alerts for a specific shop, ensure that the shop is set up correctly and that you're the owner of the shop.

## Store and Purchases

### Missing Items or Perks

* If you haven't received your purchased items or perks, first check that the transaction was successful and your payment was processed.
* Ensure that you've logged out of the server and logged back in after making a purchase, as some perks may require a relog to take effect.
* If you've purchased a rank upgrade, verify that the new rank is displayed correctly in-game and in the Discord server (if you've linked your accounts).
* For any issues with purchases or missing items, contact our support team via Discord ticket or email with your transaction details and Minecraft username.

## Reporting Bugs and Exploits

If you believe you've encountered a bug or discovered an exploit, please report it to our staff team immediately. You can contact us through one of the following methods:

* Create a support ticket on our Discord server in the `#create-ticket` channel.
* Send an email to <support@protectorscraft.us> with a detailed description of the issue, including steps to reproduce it and any relevant screenshots or videos.
* Reach out to a staff member in-game or on Discord. Look for users with the `[Staff]` prefix in their names.

{% hint style="danger" %}
If you've tried these troubleshooting steps and are still experiencing issues, don't hesitate to contact our support team for further assistance.
{% endhint %}