Troubleshooting

If you encounter any issues while playing on the ProtectorsCraft network, try the following troubleshooting steps for each specific server or feature:

General Connection Issues

• Check that your Minecraft version matches the server's version. ProtectorsCraft runs on versions 1.16 - 1.21 and supports both Java and Bedrock editions.

• Verify that you have a stable internet connection. You can test your connection by visiting a website or running a speed test.

• Ensure that the server is online and not undergoing maintenance. Check our Discord server or website for any announcements regarding server status.

• If you're using a firewall or antivirus software, add Minecraft and ProtectorsCraft to the allowed list or temporarily disable the firewall/antivirus to test if it's causing the issue.

• Try connecting to the server using a different network (mobile data instead of Wi-Fi) to isolate potential network-related problems.

Survival Server

Claim-Related Problems

• If you're unable to claim land, ensure you have enough claim blocks. You can check your available claim blocks using /claimlist.

• Verify that the area you're trying to claim doesn't overlap with another player's claim or a restricted area (e.g., spawn, warps, event areas).

• If you've recently purchased claim blocks and they haven't been added to your account, try relogging or contacting a staff member for assistance.

Custom Enchantment Issues

• Double-check that you have the required materials and XP levels to apply the enchantment.

• Verify that the enchantment is compatible with the item you're trying to enchant.

• If the enchantment isn't working as expected, try removing and reapplying it using /ce.

• Check that you haven't exceeded the maximum number of custom enchantments on the item (default is 6, up to 8 with slot upgrades).

Prison Server

Mine and Rankup Problems

• Ensure you're in the correct mine for your current rank. You can check your rank using /ranks.

• If you're unable to rankup, verify that you have enough money. Use /balance to check your balance and /rankup to see the cost of the next rank.

• If you believe you have enough money but still can't rankup, contact a staff member for assistance.

Gang and PvP Issues

• Make sure you've been invited to and have accepted a gang invitation before attempting to access gang features.

• If you're unable to join a PvP event or arena, check that you meet the requirements (e.g., minimum rank, entry fee).

• If you encounter a bug or exploit during PvP, report it to staff immediately using /report.

Gens Server

Generator Problems

• Make sure you've placed the generator on your plot and not in a public area or another player's plot.

• Check that the generator is powered correctly and has space around it for items to spawn.

• Verify that you're within the range of your generator. You need to be within a certain block radius for the generator to function.

• If the generator appears to be working but you're not receiving items, ensure your inventory isn't full.

Prestige and Booster Issues

• If you're unable to prestige, ensure you've reached the maximum generator tier and have enough in-game money.

• Check that any purchased boosters are still active. You can view your active boosters in the server store or by using /boosters.

• If a booster isn't working as expected, try relogging or contacting a staff member for assistance.

Creative Server

Plot and WorldEdit Problems

• Verify that you're building within your allocated plot and not in a public area or another player's plot.

• If WorldEdit commands aren't working, ensure you have the appropriate permissions for your rank.

• Check that you're using the correct syntax for WorldEdit commands. You can find a list of commands and their usage on the official WorldEdit wiki.

Performance and Lag Issues

• Minimize the number of entities (e.g., items, mobs) in your area by clearing drops and using spawners responsibly.

• Avoid using excessive redstone or creating complex redstone machines that can cause lag.

• If you're experiencing client-side lag, try optimizing your Minecraft settings, updating your graphics drivers, or allocating more RAM to Minecraft.

Discord Integration

Rank Sync Issues

• Ensure that you've properly linked your Minecraft account with your Discord account using the /discord link command in-game.

• If your rank hasn't updated on Discord after purchasing a rank upgrade, try unlinking and relinking your account, or contact a staff member for assistance.

Chest Shop Alerts Problems

• Verify that you've enabled chest shop alerts for your account using /chestshop discord in-game.

• Check that you have the necessary permissions in the ProtectorsCraft Discord server to receive chest shop alerts.

• If you're not receiving alerts for a specific shop, ensure that the shop is set up correctly and that you're the owner of the shop.

Store and Purchases

Missing Items or Perks

• If you haven't received your purchased items or perks, first check that the transaction was successful and your payment was processed.

• Ensure that you've logged out of the server and logged back in after making a purchase, as some perks may require a relog to take effect.

• If you've purchased a rank upgrade, verify that the new rank is displayed correctly in-game and in the Discord server (if you've linked your accounts).

• For any issues with purchases or missing items, contact our support team via Discord ticket or email with your transaction details and Minecraft username.

Reporting Bugs and Exploits

If you believe you've encountered a bug or discovered an exploit, please report it to our staff team immediately. You can contact us through one of the following methods:

• Create a support ticket on our Discord server in the #create-ticket channel.

• Send an email to [e-mail] with a detailed description of the issue, including steps to reproduce it and any relevant screenshots or videos.

• Reach out to a staff member in-game or on Discord. Look for users with the [Staff] prefix in their names.

If you've tried these troubleshooting steps and are still experiencing issues, don't hesitate to contact our support team for further assistance.