> For the complete documentation index, see [llms.txt](https://wiki.protectorscraft.us/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.protectorscraft.us/support/official-support.md).

# Official Support

If you need help in ProtectorsCraft, have a feature request, or want to report a bug, there are several ways to get in touch.

## Discord Support

Join our Discord server to connect with other ProtectorsCraft players, share your experiences, and get community support. Our Discord server features:

* Dedicated channels for general discussion, troubleshooting, and feature requests
* Real-time assistance from our knowledgeable staff and helpful community members in the `#community-support` channel
* A ticket system for reporting issues or contacting staff directly. Create a ticket in the `#create-ticket` channel, and our team will assist you as soon as possible
* Announcements on upcoming features, events, and server updates
* A place to showcase your builds, creations, and experiences on ProtectorsCraft

To join our Discord server, click on the following invite link: [ProtectorsCraft Discord](https://protectorscraft.us/discord)

## Email Support

For any inquiries or issues that require direct communication with our team, you can send an email to <kaludi@protectorscraft.us>. When contacting us via email, please provide the following information:

* Your Minecraft username
* A clear, concise description of your issue or question
* Any relevant screenshots or log files that may help us understand and resolve your issue more effectively

We strive to respond to all emails within 24-48 hours, but during peak times or weekends, it may take a bit longer.

## In-Game Support

If you need assistance while playing on ProtectorsCraft, you can reach out to our staff members in-game. Look for players with the `[Staff]` prefix in their names.

When requesting help in-game, please:

* Be specific about your issue or question
* Provide your location (coordinates or warp name) if the issue is related to a specific area on the server
* Be patient and respectful towards the staff members assisting you

{% hint style="info" %}
Our staff is dedicated to ensuring that your experience on ProtectorsCraft is as smooth and enjoyable as possible.
{% endhint %}